Returns & Exchanges
At Zoologist, we want you to be completely satisfied with your fragrance experience. If a scent doesn't resonate with you, we offer a 30-day window for returns and exchanges on unopened or gently used products.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to start the process.
Prepare Your Package
Carefully pack the items in their original packaging to ensure they are protected during transit back to our studio.
Ship It Back
Affix the prepaid shipping label provided in your portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing