Frequently Asked Questions
Discover everything you need to know about our cruelty-free beauty collections.
Are your products cruelty-free?
Yes, Zoologist is 100% cruelty-free. We do not test our products or ingredients on animals, nor do we work with manufacturers who do.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on beauty products that have been opened or tested.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and customs duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your beauty products vegan-friendly?
The majority of our product line is vegan. You can find a full list of ingredients on each product page, and vegan items are clearly labeled with a 'Vegan' badge.